Frequently Asked Questions

Please visit the link you will receive in your shipping confirmation email and track your package using the tracking number. This number is automatically sent to your email once your order has been processed. You can also find your tracking number in your order history after logging into your account.

Once your order is completed, an Order Confirmation is automatically sent to the email address you provided during registration. If you have received this email, it means your order was successfully placed. If not, please contact us. Before reaching out, kindly check your spam or junk mail folder.

Items can be delivered to an address different from your billing address. Please specify this when placing your order, before completing the payment.

Yes, it is possible to change your order as long as it has not been packed and shipped. If you would like to make changes, please contact us as soon as possible on the same day so we can adjust your order before it is sent.

Order cancellation is possible as long as the order has not been packed and shipped. The cancellation request must be sent exclusively to our customer support email at podrskakorisnicima@freshline.ba so that we can process your request in a timely manner.

Unfortunately, we do not offer the option to ship your order to multiple addresses. However, if you would like your items delivered to multiple locations, the best solution is to split your order into separate orders for each delivery address.

Product prices and delivery costs are displayed in convertible marks (BAM) and include 17% VAT.

Fresh Line’s formulas are distinguished by exceptionally high levels of natural ingredients content and are based on plant extracts, precious essential oils, organic vegetable oils and natural butters, antioxidants, vitamins, amino acids and clinically proven active ingredients. Equally important is what they do not contain: Fresh Line’s products do not contain parabens, synthetic foaming agents, silicones, mineral oils, phthalates, GMOs, animal-derived or animal-tested ingredients, collagen, imidazolidinyl urea, isothiazolinones, triethanolamine, carbomer, butylene glycol or isopropyl alcohol.

In this way, every Fresh Line product combines efficacy, safety, and respect for nature.

Fresh Line is a Greek company that fully complies with all European Union regulations regarding cosmetics.

Animal testing has been banned in the EU since 2004 for cosmetic products and since 2009 for their individual ingredients. Since March 2009, the placing on the EU market of cosmetics containing ingredients that have been tested on animals has also been banned.

Beyond the law, Fresh Line is ethically committed to not using raw materials that have been tested on animals. For each ingredient we use, we hold cruelty-free certificates, which accompany each product’s documentation.

All our products are cruelty free, with respect for nature and animals.

Fresh Line places great importance on quality at every stage — from the selection of raw materials to the delivery of the final product.

The company has been certified according to the international standard ISO 9001 for the quality management system, demonstrating its commitment to offering products that fully meet the needs and expectations of its customers.

At the same time, the ISO 22716 (Good Manufacturing Practices – GMP) certification from TÜV AUSTRIA confirms that Fresh Line strictly adheres to high production and control standards, ensuring high quality, safety, and consistency in every product.

For Fresh Line, quality means reliability, consistency and respect – towards customers, partners and nature. Each product is carefully tested to ensure it is always delivered flawlessly and offers a truly enjoyable and safe care experience.

During pregnancy, hormonal levels change and the skin may experience different reactions to certain ingredients.

For your own safety, we recommend that you always consult your doctor before using any cosmetic product during pregnancy or breastfeeding.

All Fresh Line products undergo patch tests to minimize the possibility of allergy or irritation. Serious allergic reactions to cosmetics are rare, however, it is possible for a person to experience a mild sensitivity to an ingredient. If you know you have an allergy to specific ingredients, read the ingredient list carefully before use.

If irritation occurs, discontinue use immediately, rinse the area with water and allow the skin to calm down. If symptoms persist, consult a dermatologist before reusing any cosmetic product.

The majority of Fresh Line products are suitable for vegans, as they do not contain any animal-derived ingredients. You can find the relevant indication on each product page, where it is clearly stated whether the product is Vegan.